SHIPPING & EXCHANGE
Shipping & Delivery
All local orders above $80 will enjoy Complimentary Local Standard Courier which will be based on each delivery. Order will be shipped within 1-2 working days upon notification of payment received and verification of payment. 1) Local Standard Shipping: Standard Shipping is a fixed fee of $5.00. All Standard Shipping comes with tracking and notification from the courier in the day of delivery. You will receive your order within 2-3 working days. 2) Standard International Shipping: Standard International Shipping is a fixed fee $10.00. All standard International Shipping takes about 10-14 working days, excluding custom checking or other unforeseen circumstances. Kindly note that for international orders, there might be taxes or duty fees. These will be payable by the customer.
Return & Exchange Policy
EXCHANGE OF PRODUCTS / SIZE: - Defected products received (e.g holes, missing parts, faulty stitching and discoloration, stains) - Wrong products received - Returns and Exchanges can only be made for regular priced purchases only - Wrong size received WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING: - Orders purchased with discount codes / store credits - Sale & Discounted Items - Items that have been deliberately damaged - Items that have become defective after washing/ironing or mishandling
Store Credits
We sincerely apologise for any incorrect or defective items received. Please email us at iamclothing2020@gmail.com within 7 working days, from the date of delivery, with snapshots, together with your order ID for verification purposes. You will then have an additional 7 working days, to send the item back to us, only when your return request has been approved. All returns for incorrect/defected item(s) must be in its original condition received, unscented, unworn, unwashed, unaltered, all tags intact. We regret to inform that we will not be able to accept any return/exchange of the defective item if we are not notified within the stipulated time frame. Any forms of wear and tear or damage caused to the product after wearing/washing will not be considered a defect and will not be liable for any returns, exchange or refunds. All postage fees incurred for the exchange will be reimbursed to you in the form of e-money only. Do note that refunds will only be processed once your Return Parcel has reached us. IAM does not provide any form of cash refunds. All refunds will be issued via store credits, into your e-wallet in your account.
Term and Conditions
IAM reserves the rights to amend the terms and conditions at any time without notification. By purchasing from IAM, the buyer has agreed to abide by the terms and conditions listed. All sales are final and may not be amended. By purchasing from IAM, you agree to receive marketing communications from us on our promotions & launches. We recognise the individual rights to protect your personal data, including the rights of access and correction, and the needs of the company to collect, use or disclose personal data for only legitimate and reasonable purposes.